Delivery Information

COVID 19

We are following all government measures to ensure the safety of our team, their families and your orders here at Pro Blo, we are still operating as normal and aim to despatch all orders within 24 hours, local postal services are currently experiencing delays so please only contact after 21 days when using a standard delivery service, to further enhance our offer to you we have teamed up with DHL Express to offer a heavily subsidised Next Day/ Two Day service to many international countries, contactless delivery and full in flight options are available. Thank you for supporting us, as a small business your support means more than you know. Sending positive vibes and best wishes to you.

🇬🇧 UNITED KINGDOM

UK NEXT DAY TRACKED DPD (orders placed before 11am Mon-Thurs)

Next Working Day*

£4.99

UK SATURDAY TRACKED DPD UK NEXT DAY TRACKED DPD (orders placed before 11am Mon-Fri)

Next Working Day*

£7.99

UK SUNDAY TRACKED DPD UK NEXT DAY TRACKED DPD (orders placed before 11am Mon-Fri)

Next Working Day*

£7.99

UK PRE 12:00 SATURDAY TRACKED DPD UK NEXT DAY TRACKED DPD (orders placed before 11am Mon-Fri)

Next Working Day*

£10.99

UK PRE 12:00 SUNDAY TRACKED DPD UK NEXT DAY TRACKED DPD (orders placed before 11am Mon-Fri)

Next Working Day*

£10.99

🇮🇪 IRELAND

STANDARD TRACK

Standard Tracked – Delivered 5-8 working days delivered by local postal service

From €6.00

DHL NEXT DAY EXPRESS

 

Order before 11am GMT for Next Day Delivery, Monday - Friday, Fully tracked with Contactless On Demand Delivery, DHL's In Flight on demand with Signature release available

From €17.00

🇪🇺 EUROPEAN COUNTRIES

FRANCE

STANDARD SHIPPING

Standard Tracked – Delivered 5-8 working days delivered by local postal service

From €5.00

DHL EXPRESS SHIPPING

 

DHL next Day Express 10.95 Euro – Order before 11am GMT for Next Day Delivery, Delivered Monday - Friday, Fully tracked with Contactless On Demand Delivery, DHL's In Flight on demand with Service point available (Paris is next day)

From €19.00


GERMANY

STANDARD SHIPPING

Standard Tracked – Delivered 5-8 working days delivered by local postal service

From €4.00

DHL EXPRESS SHIPPING

 

DHL next Day Express – Order before 11am GMT for Next Day Delivery, Delivered Monday - Friday, Fully tracked with contactless On Demand Delivery, DHL's In Flight on demand with Service point available

From €19.00


ITALY

STANDARD SHIPPING

Standard Tracked – Delivered 5-8 working days delivered by local postal service

From €8.00

DHL EXPRESS SHIPPING

 

 

DHL Express – Order before 11am GMT for Next Day Delivery, Delivered Monday - Friday, Fully tracked with Contactless On Demand Delivery, DHL's In Flight on demand with Reschedule Delivery available.

From €23.00


SPAIN

STANDARD SHIPPING

Standard Tracked – Delivered 5-8 working days delivered by local postal service

From €4.00

DHL EXPRESS SHIPPING

 

DHL Express – Order before 11am GMT for Next Day Delivery, Delivered Monday - Friday, Fully tracked with Contactless On Demand Delivery, DHL's In Flight on demand with Reschedule Delivery available.

From €23.00

🇪🇺 OTHER EUROPEAN COUNTRIES

STANDARD SHIPPING

Standard (5-10 Working Days) – Delivered 5-8 working days delivered by local postal service

From €6.99

EXPRESS SHIPPING

 

DHL Express - Order before 11am GMT for Next Day Delivery, Delivered Monday - Friday, Fully tracked with Contactless On Demand Delivery, DHL's In Flight on demand with Signature release available. DHL Express pricing available at checkout.

From €13.95

🇺🇸 UNITED STATES

USA EXPRESS TRACKED DHL

 

Two Day Delivery (if ordered before 11:00GMT (zip specific) 1-2 Days, Delivered Monday - Friday, Fully tracked with DHL Contactless On demand Delivery, In flight available (Signature Release)

From $15.00

STANDARD SHIPPING

CURRENTLY UNAVAILABLE DUE TO COVID

NA

🇨🇦 CANADA

STANDARD TRACKED

Standard Tracked - Delivered 10-12 Working Days

From 12.00

CAD

EXPRESS SHIPPING

DHL Express - 2-3 Days, Delivered Monday - Friday, Fully tracked with Contactless On demand Delivery, DHL On Demand Delivery in flight available - SMS/E Mail Updates and Signature Release available

From 35.00 CAD

🇦🇺 AUSTRALIA

STANDARD SHIPPING

Standard Tracked - Delivered 10-12 Working Days

From 14.00 AUD

EXPRESS TRACKED DHL  

DHL Express - 2-3 Days, Delivered Monday - Friday, Fully tracked with Contactless On demand Delivery, DHL On Demand Delivery in flight available - SMS/E Mail Updates and Signature Release available

From 35.00 AUD

🇦🇪 UNITED ARAB EMIRATES (UAE)

STANDARD SHIPPING

Standard Tracked - Delivered 10-12 Working Days

From 70 AED

EXPRESS SHIPPING

DHL Express - 2-3 Days, Delivered Monday - Friday, Fully tracked with Contactless On demand Delivery, DHL On Demand Delivery in flight available - SMS/E Mail Updates and Signature Release available

From 85 AED

🌎 REST OF THE WORLD

STANDARD SHIPPING

Standard (8-12 Working Days) – delivered by local postal service. Full standard pricing is available at checkout in your chosen currency.

From £9.99

EXPRESS SHIPPING

DHL Express - Order before 11am GMT for 1-2 Day Delivery, Delivered Monday - Friday, Fully tracked with Contactless On Demand Delivery, DHL's In Flight on demand with Signature release available. Full DHL Express pricing is available at checkout, in your chosen currency.

From £12.99


STANDARD SHIPPING INFORMATION

All Standard Shipping is dispatched via DPD, FedEx or Trakpak and the final mile can be completed by your local postal service. Orders are dispatched Monday- Friday. If your order is placed before 11am it will be dispatched the same day. If your order is placed after 11am it will be dispatched the next working day. Please note that Saturday is not classed as a working day so if your order is placed at 11am on a Friday it will be dispatched Monday.


DHL INFORMATION

All Express Worldwide shipments are dispatched via DHL Express offering the fastest possible shipping solution. Once your order is shipped you will receive a shipping notification from DHL (On Demand Delivery) DHL On Demand Delivery will then keep you fully up to date via e mail or SMS on the preferred shipping date, time and final mile option, if this doesn’t fit your schedule that’s ok, you are in control and have the ability to change to an option that suits you for no additional costs DHL On demand provides the below free delivery options:

  • Deliver my package on another day
  • Schedule Delivery Deliver my package to another address
  • Alternative delivery to work or family Delivery my package at a safe place
  • Authorise shipment release Deliver my package with a neighbour
  • Leave with Neighbour, Reception or Guard Delivery my package to a DHL Service Point
  • Hold locally for collection Request to hold my package
  • Vacation hold for us to 30 days

This service gives you full control to never miss a delivery and will update you on delivery progress. Orders are dispatched Monday- Friday. If your order is placed before 11am it will be dispatched the same day. If your order is placed after 11am it will be dispatched the next working day. Please note that Saturday is not classed as a working day so if your order is placed at 11am on a Friday it will be dispatched Monday. Unfortunately we cannot guarantee delivery on a bank holiday, so please expect your delivery on the next working day.

Precise DHL prices will be provided upon checkout.*


TRACKING YOUR ORDER

Please track your parcel via the tracking link received in your shipping confirmation email. As we're unable to keep track on each individual parcel if there are any issues with your tracking information please contact us at ContactME@problogroup.com and we will be happy to help.


CUSTOMS INFORMATION

The prices of the items you order do not include custom taxes and import duties; the costs of these charges vary for each country. You will be responsible for these costs incurred for custom charges when you receive your parcel. Our website allows you to pay shipping customs for specfic countries during checkout, this helps simplify the process. If you refuse to accept your parcel, your items will be returned back to Pro Blo Group. You will be liable for any additional returns and customs charges in relation to your return. The costs of these charges will be deducted from the refunds that are owed to you.


ORDER PROCESS TIME

All order placed Monday - Friday before 11am will be dispatched the same working day. You will receive an automated email to confirm your order has been process, packed and dispatched. Please check your junk inbox as emails can often drop into the ;Junk Folder' depending on email settings. If you have any support with your order please contact our customer service team: ContactME@problogroup.com


PRE ORDER

Please note that all pre-ordered items are on an estimated date for dispatch, and this may from time-to-time be changed. If you order in-stock items with your pre-order items, your order will be delayed for dispatch to the same date as your pre-ordered items. Note that these delivery periods are expected guidelines, but we will not be held liable if your delivery takes longer. We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the goods ordered by you if the delay or failure was due to any cause beyond its reasonable control.