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ContactME

Frequently Asked Questions

Before submitting an email enquiry, please take the time to review our FAQs below.

When will my order arrive?

You can view full details of our worldwide delivery options here.

Can I specify barrel size on my CurlME order?

In our CurlME set, you will receive 6 barrels, 2 large, 2 medium & 2 small, as standard, this is to maximise versatility.

Additionally, you can purchase our AddME which will give you 6 additional barrels. With this, you can select the size that best suits your desired style. The AddME set is exclusive to our website.

*Remember when you subscribe via our website to receive a 10% off code to redeem off any product or bundle*

What size barrels do I need?

This will dependant on the result you require.

Our barrels come in 3 sizes:

  • Large 55mm Gives lots of volume.
  • Medium 45mm Gives a looser flicked look.
  • Small 34mm Gives a tight more defined curl.

When you purchase our CurlME set, you will receive 6 barrels, 2 large, 2 medium & 2 small, this is to maximise versatility.

You can also purchase our AddME which will give you 6 additional barrels. You can select the size that best suits your desired style. The AddME set is exclusive to our website.

*Remember when you subscribe via our website to receive a 10% off code to redeem off any product or bundle*

Why is my discount code not working?
If you have any queries please email contactme@problogroup.com and they will provide you with a brand new code.
How can I achieve best results from my CurlME set?
It may take some practice to get your desired result. As with anything, practice makes perfect. To help you along please visit the StyleME link on our website www.problogroup.com for our top hints and tips.

What is your returns policy?

We are certain that you will Adore your CurlME set. However, should you need to return this our returns policy is below:

Returns that are no fault of our own -

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.

We are more then happy to accept this on the basis that the product has not been used and is still in the original packaging sealed and intact

Include your name, address, order number and reason for return and send to:

Pro Blo Group
Unit 2
Westbrook Park
Westbrook Road
Manchester
M17 1AY

Please note that we will not include postage or returns postage cost in your refund as this has been returned due to no fault of Pro Blo Group.

Returns for any other reason -

We are sorry to hear that you want to return you CurlMe. Please use the ContactME link from our website www.problogroup.com and we will be more then happy to discuss your concerns.

Where does Pro Blo Group ship to?

Please check out our delivery options here. if we do not ship to your country please check out our stockists who ship worldwide.

Can I track my order?

We are able to track the order for you should you require this. However, please allow 2 working days from the date of your order before you contact us.

If you would like us to track your order, please use the ContactME link from our website www.problogroup.com and include your name and order number.

How can I become a stockist?

We would love to have you onboard, please use the TradeME link from our website www.problogroup.com and we will be in contact.

What is the minimum order for Trade?

We have 2 options for Trade:

  • Become a Pro Blo stockist, this will allow you to order stock for resale. Units to be resold come in multiples of 9, This is the minimum order.
  • Become a Pro Blo salon, this will allow you to order CurlME sets to use in salon. The minimum order for in salon use is 2 units.

Please use the TradeME link from our website www.problogroup.com for further information and we will be delighted to discuss this further.



Get in touch

General enquiries: ContactME@problogroup.com
Press enquiries: PR@problogroup.com
Trade enquiries: TradeME@problogroup.com
Wholesale enquiries: accounts@problogroup.com

0161 848 7267 Between hours 10am - 3:00pm GMT

If you have any questions regarding our products, or a recent order, please contact us using the details provided.

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